Q. What is an air ambulance?
A. An air ambulance is a private aircraft that is equipped with a stretcher, medical personnel, medication and medical equipment the patient should require during fight.
Q. How many family members may accompany the patient? What are the charges?
A. Depending on the patient's condition and aircraft selected, one to four family members may accompany the patient. There is no additional charge.
Q. How do I pay?
A. Lifeline accepts: bank wires, certified checks, money orders, personal checks with credit card backup, American Express, Discover, Master Card or Visa and insurance if verification and approval have been confirmed prior to flight. One of Lifeline's flight coordinators can assist in insurance verification and benefits.
Q. How much luggage can I bring?
A. We ask that luggage be limited to one suitcase per person for most aircraft. Please check with the flight coordinator for more specific instructions.
Q. Is ground ambulance transportation included in the service?
A. A total service air ambulance will provided bedside-to-bedside service. It is imperative that ground ambulance arrangements be made, confirmed and updated to avoid patient waiting. We include this in our pricing unless requested otherwise.
Q. How much notice is required for an air ambulance transport?
A. Air ambulance transports can be arranged rather quickly, however, if it's not an emergency we ask that you give us 24 hours notice.
Q. Where does Lifeline Air Ambulance arrange flights to?
A. Lifeline travels worldwide. Our flight coordinators will arrange all customs, immigration, ground transportation, and any other necessary arrangements.
Q. What are your operating hours?
A. Lifeline Air Ambulance operates 24 hours a day, 7 days a week. Feel free to call us at 800-492-5433 to answer any additional questions you may have.